Service management

Why a Service Account Manager?

25 March 2012 Read the full article →

The 7 Habits of Low Cost Service delivery for product organisations?

24 February 2012 Read the full article →

5 steps to Service Transformation for PET Converters

7 February 2012 Read the full article →

Nick presenting at SMe 2011 UK Conference

25 August 2011 Read the full article →

The ‘Blue’ Service Support Engineer

25 June 2011 Read the full article →

Technology businesses give insight into the future of services

26 March 2011 Read the full article →

Turning Technical Experts into Trusted Advisors

13 February 2011 Read the full article →

PSi at Cambridge University Services Week

1 October 2010 Read the full article →

Customer Support v Services? Understanding the difference to re-design organisations

28 September 2010 Read the full article →

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