organisational design

Why a Service Account Manager?

25 March 2012 Read the full article →

The 7 Habits of Low Cost Service delivery for product organisations?

24 February 2012 Read the full article →

6 areas manufacturing companies should focus on to deliver Service Value

18 November 2011 Read the full article →

Nick Speaking at Innovation for Financial Service Summit

25 August 2011 Read the full article →

Improving Services Transformation decision making

21 February 2011 Read the full article →

Turning Technical Experts into Trusted Advisors

13 February 2011 Read the full article →

Caught between two stools going nowhere…a lesson from the fastener industry

1 December 2010 Read the full article →

Customer Support v Services? Understanding the difference to re-design organisations

28 September 2010 Read the full article →

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