Blog Index
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- Customer focus (12)
- 5 steps to Service Transformation for PET Converters by: NIck Frank
PSi & Noventum research has shown that as PET converters look at ways to avoid being squeezed out of the value chain by brand owner’s…
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
Manufacturing companies are increasingly seeing services as a way to differentiate themselves from the competition. But is there a recipe for success? Probab…
- Technology businesses give insight into the future of services by: NIck Frank
If you want to get a feel of where Services are going the product world, you could do worse than look at Technology and software sector for clues. These are…
- Turning Technical Experts into Trusted Advisors by: NIck Frank
Much has been written about the ability of technical experts within complex product service environments, making the difference to customer loyalty or…
- Still significant Services opportunities for equipment suppliers to the Plastics Industry by: NIck Frank
PSi was at the globe's biggest and most important plastics trade show, the K2010 show in Düsseldorf. We were interested to see for which businesses Services…
- Customer Support v Services? Understanding the difference to re-design organisations by: NIck Frank
In discussing organisational design for services, there is often a huge amount of debate and confusion around what exactly are services. Should an activity…
- A profitable service model in the fastener industry by: NIck Frank
In this article I would like to review the start-up of a Fastener Full Service Supplier business for which I was responsible against the 4 steps to services…
- Services Innovation workshop • Luxembourg 13 July 2010 by: jean Marc Rommes
We will be running a Services Innovation workshop at The Chamber of Commerce in Luxembourg on 13 July, from 15.00 to 19.00 approximately. This will the first…
- Big Oil and customer relations by: jean Marc Rommes
John Hofmeister, former President of Shell signs an article in Strategy+Business titled Why we hate the Oil Companies about how the big oil companies overlook…
- Servitisation in the Logistics sector by: NIck Frank
At a recent Logistics Conference in Luxembourg, we were asked to review the impact of servitisation on the development of value added logistics. As Logistics…
- Xerox: Services to survive – a long hard road by: NIck Frank
Xerox’s transition from a product to service orientated company has been a long hard journey. Far from being driven by luck, it has grown from a deep…
- Customer and supplier by: jean Marc Rommes
What is a company? The honey bee comes mind. The bee services the flower which pays it back with nectar. It's that simple. A frequent perspective…
- 5 steps to Service Transformation for PET Converters by: NIck Frank
- Events (10)
- PSi invited to Luxembourg Services Innovation conference 5th October by: NIck Frank
PSi was invited to participate in a working seminar held at Henri Tudor aiming to understand how the government can help facilitate service innovation within…
- Nick Speaking at Innovation for Financial Service Summit by: NIck Frank
Nick will be co-presenting with Mark Notschaele from Cetrel at the Innovation in Financial Services Summit in…
- Nick presenting at SMe 2011 UK Conference by: NIck Frank
Nick will be presenting at the Service Management Expo 2011 on the 21st September with a former colleague Stefan Berger from Husky on the topic the Field…
- Séminaire-atelier: Innovation dans les services • le 2 décembre 2010 by: jean Marc Rommes
Les enjeux de l'innovation Etes-vous prêt à innover dans des services que vos clients demandent? Aujourd'hui, vos clients deviennent de plus en plus…
- Luxembourg to become a Centre of Excellence for Service Science & Innovation Research by: NIck Frank
On the 26th October, PSi was invited to attend the official launch of a new research department, Service Science & Innovation(SSI) at the Centre de…
- PSi at Cambridge University Services Week by: NIck Frank
Nick Frank was invited to Services Week at Cambridge University in September to participate in an event to shape the thinking of services research. Leading…
- Services Innovation workshop • Luxembourg 13 July 2010 by: jean Marc Rommes
We will be running a Services Innovation workshop at The Chamber of Commerce in Luxembourg on 13 July, from 15.00 to 19.00 approximately. This will the first…
- Services Development in Luxembourg • 11 May 2010 by: jean Marc Rommes
This week, on Tuesday 11 May 2010, Nick and myself co-hosted a short workshop on behalf of Luxinnovation on services development for product-centric companies…
- Services for Logistics workshop • Luxembourg 11 May 2010 by: jean Marc Rommes
What does the increasing trend towards services mean for the Logistics in Luxembourg? On 11 May 2010, we will be running a short workshop on this topic…
- Beyond Logistics - service profitability • Luxembourg 24 Feb 2010 by: NIck Frank
Luxembourg, 25 February 2010. At the invitation of GC Partners, Nick hosted a one hour session at LUXEXPO Logistics Management Forum discussing the the…
- PSi invited to Luxembourg Services Innovation conference 5th October by: NIck Frank
- Fastener Industry (2)
- Caught between two stools going nowhere…a lesson from the fastener industry by: NIck Frank
‘Caught between two stools’ is a well-known phrase when we are not sure what we want to do. The same applies to companies especially when talking about…
- A profitable service model in the fastener industry by: NIck Frank
In this article I would like to review the start-up of a Fastener Full Service Supplier business for which I was responsible against the 4 steps to services…
- Caught between two stools going nowhere…a lesson from the fastener industry by: NIck Frank
- Field Service (2)
- The ‘Blue’ Service Support Engineer by: NIck Frank
“To act in a ‘green’ way costs money, but blue is when ecology becomes economy” ….so stated a senior European manager from Canon Netherlands at…
- Turning Technical Experts into Trusted Advisors by: NIck Frank
Much has been written about the ability of technical experts within complex product service environments, making the difference to customer loyalty or…
- The ‘Blue’ Service Support Engineer by: NIck Frank
- Innovation (2)
- PSi invited to Luxembourg Services Innovation conference 5th October by: NIck Frank
PSi was invited to participate in a working seminar held at Henri Tudor aiming to understand how the government can help facilitate service innovation within…
- Nick Speaking at Innovation for Financial Service Summit by: NIck Frank
Nick will be co-presenting with Mark Notschaele from Cetrel at the Innovation in Financial Services Summit in…
- PSi invited to Luxembourg Services Innovation conference 5th October by: NIck Frank
- Noventum (1)
- 5 steps to Service Transformation for PET Converters by: NIck Frank
PSi & Noventum research has shown that as PET converters look at ways to avoid being squeezed out of the value chain by brand owner’s…
- 5 steps to Service Transformation for PET Converters by: NIck Frank
- Organisational Design (8)
- 5 steps to Service Transformation for PET Converters by: NIck Frank
PSi & Noventum research has shown that as PET converters look at ways to avoid being squeezed out of the value chain by brand owner’s…
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
Manufacturing companies are increasingly seeing services as a way to differentiate themselves from the competition. But is there a recipe for success? Probab…
- Nick Speaking at Innovation for Financial Service Summit by: NIck Frank
Nick will be co-presenting with Mark Notschaele from Cetrel at the Innovation in Financial Services Summit in…
- The ‘Blue’ Service Support Engineer by: NIck Frank
“To act in a ‘green’ way costs money, but blue is when ecology becomes economy” ….so stated a senior European manager from Canon Netherlands at…
- Turning Technical Experts into Trusted Advisors by: NIck Frank
Much has been written about the ability of technical experts within complex product service environments, making the difference to customer loyalty or…
- Caught between two stools going nowhere…a lesson from the fastener industry by: NIck Frank
‘Caught between two stools’ is a well-known phrase when we are not sure what we want to do. The same applies to companies especially when talking about…
- PSi at Cambridge University Services Week by: NIck Frank
Nick Frank was invited to Services Week at Cambridge University in September to participate in an event to shape the thinking of services research. Leading…
- Customer Support v Services? Understanding the difference to re-design organisations by: NIck Frank
In discussing organisational design for services, there is often a huge amount of debate and confusion around what exactly are services. Should an activity…
- 5 steps to Service Transformation for PET Converters by: NIck Frank
- Plastics (2)
- 5 steps to Service Transformation for PET Converters by: NIck Frank
PSi & Noventum research has shown that as PET converters look at ways to avoid being squeezed out of the value chain by brand owner’s…
- Still significant Services opportunities for equipment suppliers to the Plastics Industry by: NIck Frank
PSi was at the globe's biggest and most important plastics trade show, the K2010 show in Düsseldorf. We were interested to see for which businesses Services…
- 5 steps to Service Transformation for PET Converters by: NIck Frank
- Product-service-system (15)
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
Manufacturing companies are increasingly seeing services as a way to differentiate themselves from the competition. But is there a recipe for success? Probab…
- PSi invited to Luxembourg Services Innovation conference 5th October by: NIck Frank
PSi was invited to participate in a working seminar held at Henri Tudor aiming to understand how the government can help facilitate service innovation within…
- Technology businesses give insight into the future of services by: NIck Frank
If you want to get a feel of where Services are going the product world, you could do worse than look at Technology and software sector for clues. These are…
- Turning Technical Experts into Trusted Advisors by: NIck Frank
Much has been written about the ability of technical experts within complex product service environments, making the difference to customer loyalty or…
- Services to Save the Planet by: NIck Frank
One of the reasons companies are turning to Services Innovation is to meet the environmental needs of society. Sometimes, when discuss this subject in PSi…
- Luxembourg to become a Centre of Excellence for Service Science & Innovation Research by: NIck Frank
On the 26th October, PSi was invited to attend the official launch of a new research department, Service Science & Innovation(SSI) at the Centre de…
- PSi at Cambridge University Services Week by: NIck Frank
Nick Frank was invited to Services Week at Cambridge University in September to participate in an event to shape the thinking of services research. Leading…
- Customer Support v Services? Understanding the difference to re-design organisations by: NIck Frank
In discussing organisational design for services, there is often a huge amount of debate and confusion around what exactly are services. Should an activity…
- What is servitisation? by: NIck Frank
A term of admittedly disputable aesthetic value is making the rounds in industry, based on academic research carried out at a number of industries. It…
- Services Innovation workshop in Luxembourg by: jean Marc Rommes
Our recent Services Innovation workshop in Luxembourg highlighted that although many organisations, in various sectors, feel the need to innovate in the way…
- A profitable service model in the fastener industry by: NIck Frank
In this article I would like to review the start-up of a Fastener Full Service Supplier business for which I was responsible against the 4 steps to services…
- Services Innovation workshop • Luxembourg 13 July 2010 by: jean Marc Rommes
We will be running a Services Innovation workshop at The Chamber of Commerce in Luxembourg on 13 July, from 15.00 to 19.00 approximately. This will the first…
- Xerox: Services to survive – a long hard road by: NIck Frank
Xerox’s transition from a product to service orientated company has been a long hard journey. Far from being driven by luck, it has grown from a deep…
- From Products to Services: A holistic approach by: NIck Frank
Looking at the research and writing on industrial companies who want to develop services as part of their business, there seems to be significant work in…
- Beyond Logistics - service profitability • Luxembourg 24 Feb 2010 by: NIck Frank
Luxembourg, 25 February 2010. At the invitation of GC Partners, Nick hosted a one hour session at LUXEXPO Logistics Management Forum discussing the the…
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
- PSi in Luxembourg (5)
- PSi invited to Luxembourg Services Innovation conference 5th October by: NIck Frank
PSi was invited to participate in a working seminar held at Henri Tudor aiming to understand how the government can help facilitate service innovation within…
- Still significant Services opportunities for equipment suppliers to the Plastics Industry by: NIck Frank
PSi was at the globe's biggest and most important plastics trade show, the K2010 show in Düsseldorf. We were interested to see for which businesses Services…
- Luxembourg to become a Centre of Excellence for Service Science & Innovation Research by: NIck Frank
On the 26th October, PSi was invited to attend the official launch of a new research department, Service Science & Innovation(SSI) at the Centre de…
- Services Innovation workshop • Luxembourg 13 July 2010 by: jean Marc Rommes
We will be running a Services Innovation workshop at The Chamber of Commerce in Luxembourg on 13 July, from 15.00 to 19.00 approximately. This will the first…
- Services Development in Luxembourg • 11 May 2010 by: jean Marc Rommes
This week, on Tuesday 11 May 2010, Nick and myself co-hosted a short workshop on behalf of Luxinnovation on services development for product-centric companies…
- PSi invited to Luxembourg Services Innovation conference 5th October by: NIck Frank
- PSS (8)
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
Manufacturing companies are increasingly seeing services as a way to differentiate themselves from the competition. But is there a recipe for success? Probab…
- Turning Technical Experts into Trusted Advisors by: NIck Frank
Much has been written about the ability of technical experts within complex product service environments, making the difference to customer loyalty or…
- Customer Support v Services? Understanding the difference to re-design organisations by: NIck Frank
In discussing organisational design for services, there is often a huge amount of debate and confusion around what exactly are services. Should an activity…
- What is servitisation? by: NIck Frank
A term of admittedly disputable aesthetic value is making the rounds in industry, based on academic research carried out at a number of industries. It…
- A profitable service model in the fastener industry by: NIck Frank
In this article I would like to review the start-up of a Fastener Full Service Supplier business for which I was responsible against the 4 steps to services…
- Services Development in Luxembourg • 11 May 2010 by: jean Marc Rommes
This week, on Tuesday 11 May 2010, Nick and myself co-hosted a short workshop on behalf of Luxinnovation on services development for product-centric companies…
- Servitisation, Productisation, PSS: What is it all about? by: NIck Frank
Servitisation of Products is the trend to create value by adding services to products or even replacement by a service. Selling maintenance contracts for…
- From Products to Services: A holistic approach by: NIck Frank
Looking at the research and writing on industrial companies who want to develop services as part of their business, there seems to be significant work in…
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
- Service profitability (10)
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
Manufacturing companies are increasingly seeing services as a way to differentiate themselves from the competition. But is there a recipe for success? Probab…
- Technology businesses give insight into the future of services by: NIck Frank
If you want to get a feel of where Services are going the product world, you could do worse than look at Technology and software sector for clues. These are…
- Still significant Services opportunities for equipment suppliers to the Plastics Industry by: NIck Frank
PSi was at the globe's biggest and most important plastics trade show, the K2010 show in Düsseldorf. We were interested to see for which businesses Services…
- Customer Support v Services? Understanding the difference to re-design organisations by: NIck Frank
In discussing organisational design for services, there is often a huge amount of debate and confusion around what exactly are services. Should an activity…
- Services Innovation workshop in Luxembourg by: jean Marc Rommes
Our recent Services Innovation workshop in Luxembourg highlighted that although many organisations, in various sectors, feel the need to innovate in the way…
- Big Oil and customer relations by: jean Marc Rommes
John Hofmeister, former President of Shell signs an article in Strategy+Business titled Why we hate the Oil Companies about how the big oil companies overlook…
- Servitisation in the Logistics sector by: NIck Frank
At a recent Logistics Conference in Luxembourg, we were asked to review the impact of servitisation on the development of value added logistics. As Logistics…
- Services for Logistics workshop • Luxembourg 11 May 2010 by: jean Marc Rommes
What does the increasing trend towards services mean for the Logistics in Luxembourg? On 11 May 2010, we will be running a short workshop on this topic…
- Xerox: Services to survive – a long hard road by: NIck Frank
Xerox’s transition from a product to service orientated company has been a long hard journey. Far from being driven by luck, it has grown from a deep…
- Beyond Logistics - service profitability • Luxembourg 24 Feb 2010 by: NIck Frank
Luxembourg, 25 February 2010. At the invitation of GC Partners, Nick hosted a one hour session at LUXEXPO Logistics Management Forum discussing the the…
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
- Services Capability Assessment (2)
- 5 steps to Service Transformation for PET Converters by: NIck Frank
PSi & Noventum research has shown that as PET converters look at ways to avoid being squeezed out of the value chain by brand owner’s…
- Improving Services Transformation decision making by: NIck Frank
Weighing up the multitude of factors involved in strategic decisions can give even the best brains a headache. For leader’s of manufacturing and technology…
- 5 steps to Service Transformation for PET Converters by: NIck Frank
- Services Research (4)
- Technology businesses give insight into the future of services by: NIck Frank
If you want to get a feel of where Services are going the product world, you could do worse than look at Technology and software sector for clues. These are…
- Improving Services Transformation decision making by: NIck Frank
Weighing up the multitude of factors involved in strategic decisions can give even the best brains a headache. For leader’s of manufacturing and technology…
- Services to Save the Planet by: NIck Frank
One of the reasons companies are turning to Services Innovation is to meet the environmental needs of society. Sometimes, when discuss this subject in PSi…
- Luxembourg to become a Centre of Excellence for Service Science & Innovation Research by: NIck Frank
On the 26th October, PSi was invited to attend the official launch of a new research department, Service Science & Innovation(SSI) at the Centre de…
- Technology businesses give insight into the future of services by: NIck Frank
- Servitisation (12)
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
Manufacturing companies are increasingly seeing services as a way to differentiate themselves from the competition. But is there a recipe for success? Probab…
- Improving Services Transformation decision making by: NIck Frank
Weighing up the multitude of factors involved in strategic decisions can give even the best brains a headache. For leader’s of manufacturing and technology…
- Turning Technical Experts into Trusted Advisors by: NIck Frank
Much has been written about the ability of technical experts within complex product service environments, making the difference to customer loyalty or…
- Still significant Services opportunities for equipment suppliers to the Plastics Industry by: NIck Frank
PSi was at the globe's biggest and most important plastics trade show, the K2010 show in Düsseldorf. We were interested to see for which businesses Services…
- Services to Save the Planet by: NIck Frank
One of the reasons companies are turning to Services Innovation is to meet the environmental needs of society. Sometimes, when discuss this subject in PSi…
- PSi at Cambridge University Services Week by: NIck Frank
Nick Frank was invited to Services Week at Cambridge University in September to participate in an event to shape the thinking of services research. Leading…
- What is servitisation? by: NIck Frank
A term of admittedly disputable aesthetic value is making the rounds in industry, based on academic research carried out at a number of industries. It…
- Services Innovation workshop in Luxembourg by: jean Marc Rommes
Our recent Services Innovation workshop in Luxembourg highlighted that although many organisations, in various sectors, feel the need to innovate in the way…
- Services Innovation workshop • Luxembourg 13 July 2010 by: jean Marc Rommes
We will be running a Services Innovation workshop at The Chamber of Commerce in Luxembourg on 13 July, from 15.00 to 19.00 approximately. This will the first…
- Services Development in Luxembourg • 11 May 2010 by: jean Marc Rommes
This week, on Tuesday 11 May 2010, Nick and myself co-hosted a short workshop on behalf of Luxinnovation on services development for product-centric companies…
- Servitisation in the Logistics sector by: NIck Frank
At a recent Logistics Conference in Luxembourg, we were asked to review the impact of servitisation on the development of value added logistics. As Logistics…
- Servitisation, Productisation, PSS: What is it all about? by: NIck Frank
Servitisation of Products is the trend to create value by adding services to products or even replacement by a service. Selling maintenance contracts for…
- 6 areas manufacturing companies should focus on to deliver Service Value by: NIck Frank
- Short case study (6)
- Improving Services Transformation decision making by: NIck Frank
Weighing up the multitude of factors involved in strategic decisions can give even the best brains a headache. For leader’s of manufacturing and technology…
- Caught between two stools going nowhere…a lesson from the fastener industry by: NIck Frank
‘Caught between two stools’ is a well-known phrase when we are not sure what we want to do. The same applies to companies especially when talking about…
- Services to Save the Planet by: NIck Frank
One of the reasons companies are turning to Services Innovation is to meet the environmental needs of society. Sometimes, when discuss this subject in PSi…
- A profitable service model in the fastener industry by: NIck Frank
In this article I would like to review the start-up of a Fastener Full Service Supplier business for which I was responsible against the 4 steps to services…
- Big Oil and customer relations by: jean Marc Rommes
John Hofmeister, former President of Shell signs an article in Strategy+Business titled Why we hate the Oil Companies about how the big oil companies overlook…
- Xerox: Services to survive – a long hard road by: NIck Frank
Xerox’s transition from a product to service orientated company has been a long hard journey. Far from being driven by luck, it has grown from a deep…
- Improving Services Transformation decision making by: NIck Frank
- Sustainability (3)
- The ‘Blue’ Service Support Engineer by: NIck Frank
“To act in a ‘green’ way costs money, but blue is when ecology becomes economy” ….so stated a senior European manager from Canon Netherlands at…
- Caught between two stools going nowhere…a lesson from the fastener industry by: NIck Frank
‘Caught between two stools’ is a well-known phrase when we are not sure what we want to do. The same applies to companies especially when talking about…
- Services to Save the Planet by: NIck Frank
One of the reasons companies are turning to Services Innovation is to meet the environmental needs of society. Sometimes, when discuss this subject in PSi…
- The ‘Blue’ Service Support Engineer by: NIck Frank