About

Product Service Innovation is a joint venture between Jean Marc Rommes and Nick Frank.

Nick Frank

Nick has over 25 years experience as an International Manager in industry with a track record of turning strategy into concrete results in a number of different manufacturing and technology businesses.  Nick has developed significant expertise in developing services businesses within high value manufacturing companies through roles such as General Manager of After Market Sales, as well as a number of Service Director level and Global Product Manager positions within industry leading multinational businesses.

Nick is now using these experiences and his work with leading service researchers, to help clients release the value that services can bring to product businesses, whether that be through improved customer retention, increased services revenues or reduced operating costs.

Nick graduated with a mechanical engineering degree from the University of Southampton. He started his professional training with Xerox Corporation as a subsystem engineer where he gained his chartered engineering status and was sponsored to complete an MBA at the Cranfield School of Management.

Of British nationality, Nick lives in Luxembourg with his wife and two children.

For more information about Nick feel free to visit the Frank Partners website.

Jean Marc Rommes

For over 20 years, Jean Marc has acted as a catalyst for professional development and organisational change, helping managers and teams design business strategies, build customer relationships, achieve performance goals and enhance their communication skills and processes.

As a facilitator,  he has helped implement change and development initiatives with some of the world’s leading companies in the technical, automotive, retail and service arenas, as well as assisted smaller, yet determined and resolutely future oriented organisations across a number of sectors generate a new vision and fresh perspectives for their business. This project diversity has allowed him to acquire a keen eye for what separates one company or industry from another, as well as what binds them together.

Jean Marc was born and raised in Luxembourg and holds a postgraduate degree in Philosophy and Political Science from the University of Montpellier. He works fluently in five languages, including Luxembourgish and spends his time between London, Lille and Luxembourg if not travelling on client business.

For more information about Jean Marc, you can visit the Business Paradigms Limited website or Jean Marc’s personal website.