Interview with FIELDONE from Microsoft

by NIck Frank on January 10, 2016

FieldbytesNick Frank was  interviewed by FieldOne, a Microsoft company selling service solutions on his views on Service and Organisational change.

In this FieldBytes interview, he talks about how through Service Thinking, companies can identify the profit pools in their customer and industry value chain, which they have the skills and technology to access. He goes on to talk about how in developing their services businesses, companies must constantly look to improve their business in 4 areas:

  1. Value for both customers and themselves
  2. GoTo market strategy: How they bring new service & solutions successfully to market
  3. Service Delivery: Ensure operational excellence to drive profitability
  4. Planning: Ensure excellent execution on products and plans

You can access the interview through this link

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