Steve Downton: a loss to the service community, but also an inspiration

by NIck Frank on January 22, 2014

steve copyEveryone is special, but there are some who have that little bit ‘more light’ about them. Steve Downton was one of those people. For the past 30 years he has truly been on the cutting edge of service innovation thinking in the real world of UK business. With a razor sharp mind and an openness to the world around him, Steve kept that half step ahead of the rest of us. His passion for the role of services in industry drove his career in leading consulting businesses such as Coopers & Lybrand,  Accenture and Noventum. For many years he ran his own consulting firm, supporting hundreds of clients to increase their value from services.

He was a writing & thinking machine, publishing many thought leading articles as well as being co-author of  his book ‘Service Economics’. He was the inspiration behind the Service Community in the UK, which in the last 2-3 years has replaced the AFSMI as the space where Service Professionals can share experiences. The Service Community was typical of Steve. A completely new concept, driven by his observations on the changes that Social Networking has brought to the way we communicate. And boy was it a success!

And above all Steve loved working with People.  With his ideas and actions, he helped release the potential of service people through programmes such as ‘Trusted Advisor’. He  was well known in his professional life as being a gentleman and alway respectful. But he was no push over. He was one of the strongest willed people I have ever met, and was not afraid of anything.

His Outside-In, Positive, People centric approach with a touch of humility epitomised some of the key attributes to be successful in services.   Although his life on this world was tragically to short,  I myself along with many others will count ourselves fortunate to have been touched by this extra-ordinary man.


Comments on this entry are closed.

Previous post:

Next post: